HKD Cash/ Check/ Cheque

PayMe/Alipay/WeChat Pay/Octopus

Credit Card (Visa, Master, American Express, Union)

EPS/ Transfer/ FPS

Hang Seng Bank Account: A Medical HK LTD

933 – 043333 – 001

FPS: 98538168

Notice On Disclaimer

This website is provided by (“AMED”). The content on this website is for general reference only. AMED does its best to ensure that the content is accurate, but does not make any express or implied statements, representations, guarantees or guarantees regarding the accuracy, completeness or appropriateness of the content when used under any specific circumstances.

This website may also contain content provided by third parties or organizations, and AMED has no influence on such third parties or organizations and the content. Users may be redirected from this website (through hyperlinks or other means) to websites provided by third parties or organizations. AMED hereby expressly states that AMED does not approve or endorse the content provided by a third party or organization on this website or any other website linked to this website, and AMED is not responsible or liable for such content (regardless of How did these liabilities result).

AMED is not responsible for any loss or damage caused by or in relation to any content contained on this website. AMED reserves the right to use its absolute discretion at any time to omit, suspend or edit any content contained on this website without giving any reason or prior notice. It is the user’s responsibility to evaluate all the content contained in this website and assume all responsibilities for the use of such content.

When the product is shipped, the ownership of the product will be transferred to you. We are not responsible for the delivery delay of the goods due to customs policies or tariffs or flight delays, etc. The time of international mailing may also be extended by different factors. , Such as Christmas, Lunar New Year, Easter and other long holidays or strikes. Although AMED cannot guarantee that the delivery time will not be delayed, we will do our best to process and ship your order as soon as possible.

*Delivery time may be delayed due to repeated verification of credit card information between the AMED website and the bank.

*Please note: Due to the long time required for customs inspection in some regions or under certain circumstances, the delivery time of some orders may take a long time.

*If you encounter the above situation, please contact the relevant courier company to check the progress of the cargo delivery.

Shopping Terms 
Online customer must agree and accept the following order terms offered by A Medical Hong Kong Limited (hereinafter referred to as AMED) in order to enjoy the online ordering and delivery service. This term applies to Hong Kong and elsewhere.

Online Order
• Due to system processing limitation, the order may not be cancelled or changed after submission. AMED is not responsible for any problems caused by the computer system.
• Additional order placed even on the same day will be treated as a separate order with its own shipping and handling fee.
• AMED has the right to cancel the transaction even if the computer system displays the transaction has been completed. AMED reserves the final decision to the accept order or not.
• Please clearly enter your name, email address and telephone, and shipping address to ensure that orders can be processed correctly. AMED is not responsible for any loss suffered due to inaccurate information.
• If customer fails to complete payment via PayPal within 3 days of placing the order, the order will be cancelled automatically.
• While the product’s image shown on website are taken as real item, the images are subject to the impact on the environment, lighting, printing, resolution and photo portfolio by shooting and may have slightly difference among the actual product.
• If the product received is defective, please exchange within 7 working days by returning the product with with the delivery note and receipts to AMED stores for replacement. The order is deemed completed if no exchange is made within 7 working days.
• A majority of AMED goods are imported, AMED has put best efforts to ensure adequate supply of goods but from time to time there could be unintentional delays leading to lack of goods for sale.  If in the goods ordered are NOT available, AMED will refund for that good within one month.
• Product prices do NOT include the local customs or local sales taxes, which vary from country to country.
• All goods sold only are for personal use and not be used for any commercial purpose. AMED has the right to refuse orders which are suspected for commercial purposes.
• AMED reserves the right to unilaterally change the above and other terms related to the sale of goods without giving any prior notice. If customer does not agree the terms, they can terminate the online ordering service. Previous orders will not be affected.
• For local delivery orders, our company uses SF Express in Hong Kong and the HK Post office for overseas delivery. AMED, and therefore, your order, are bound by the terms and conditions of related 3rd party shipper. You may request to refer to these Terms and Conditions.  AMED is not responsible for the shipper’s performance or related misconduct.  Int the event that SF Express (or the supplier in some special case) or post office cannot contact you for delivery within a month, AMED could cancel your order and we would not refund to you.

Remarks for Overseas Order/Shipment: 
(1) When ordering from AMED you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. AMED has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.
(2) When you press “confirmed” to place your order, it means you agree to accept the responsibility for the import duties and/or tax, additional charge and Import Trade Declaration for custom clearance.
(3) Although delivery time for “Speedpost” shipping is faster, but many of our customers reported that their parcels sent by “Speedpost” shipping are usually being held by customs which delays the delivery. Please be reminded that AMED will not pay, nor be held responsible, for any customs and duties.
(4) If the items are rejected to be collected by customer and returned to AMED, customer should pay for the shipping charges (including send out & return shipment), handling charges and a re-stocking fee (15% of the order total price).  The balance will then be refunded back to customer.
NOTE: As import duties and/or taxes and any additional charges for custom clearance must comply with the laws and requirements of the country, we MUST provide the product value for the customs clearance. In addition, some of the countries requested to attach the product details with value outside the parcel, thus, we will NOT amend the product value in any circumstances .

Special Arrangement during 2019-nCoV: Actual dispatch time will depend on special circumstances at the time and AMED may not be able to provide notice for special delay.  Please contact [email protected] or WhatsApp 9853 6453 for enquiries.

*The above content is subject to the Chinese version

*AMED reserves the right to make the final decision

Last updated on May 2021