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AMED® Hotline: 2396 8178 | 9382 6453 | 香港衞生署表列之醫療儀器進口商編號 IMP180001

Payment Method

 

HKD Cash/ Check/ Cheque

 

PayMe/Alipay/WeChat Pay/Octopus

Credit Card (Visa, Master, American Express, Union)

EPS/ Transfer/ FPS

Hang Seng Bank Account: A Medical HK LTD
933 – 043333 – 001
FPS: 98538168

Payment Special Offer

EPS board
HangSeng Instalment board
AE Instalments
HSBC Instalment
SC Instalment

Online Payment

Online Credit Card Payment

Credit Card (no need PayPal account) – After pressed the “Proceed to PayPal” button,you will be redirect to the PayPal payment platform,if you did not have an PayPal account,you can choose direct pay by credit card. You will be returning to A Medical website once the payment is completed.

Paypal

paypal

Order and Return Arrangment

How do I order?

The most convenient way is to make an online order and payment, free shipping for purchases over $800 (only available in Hong Kong and Macau. Mainland and overseas regions need to pay their own shipping and duties. For details, please refer to shipping and door-to-door arrangements)。As if you are not familiar with the products, we would suggest you to contact us for inquiry. You are welcome to make an appointment for visiting our showroom at Prince Edward or Wan Chai.

Do I need to create an account before order?

You do not need to create account on our online shop. In the progress of your online purchase, you will be asked to provide personal information for delivery arrangement. You can also choose toregister an accountfor receiving our latest news in the future.

How do I track my order?

Click this linkenter “Order ID” 及 “Billing Email”, then press “Track”.

How do I change my product?

After you have received your products, if you found any damages on the items during the transportation, you can bring the receipt and the damaged product to our shop to exchange a new and same item with 7 days dated from the order, we suggest you to contact us to confirm we have the stock to avoid any delay and inconvenient cause.

For hygiene reason,we do not offer any exchange of opened or used accessories.

We reserve the rights for the final decision.

Bonus Points

We have saved your points from your every consumption from AMED, the bonus you can redeem for any future purchase.

Every HK$250 purchase for 1 point
• Every 1 point to redeem $1

• You can use 10 points or 50 points on every $200 purchase

• You can use 100 point on every $500 purchase

*AMED Reserve the rights

Delivery Arrangement

Buying CPAP/BiPAP and Oxygen Concentrator

• AMED staff will deliver the product

• Usually deliver in the same day

• Oxygen Concentrator will be depending on stock availability

 

Lease to Purchase CPAP/BiPAP Customer

• Most customer will visit our shop to try and collect

• AMED can provide home visit for explaining the details of the products

• Usually we can set up in the same day or less than 2 working days

 

Oxygen Concentrator RentalCustomer

• AMED staff will deliver the product

• Usually deliver in the same day

• Oxygen Concentrator will be depending on stock availability

Sent by SF Express on the same day (paid by customer)

• Free same-day shipping via SF Express

• Send out by courier in the same day or next working day if the registered address is a commercial address

Buying CPAP/BiPAP and Oxygen Concentrator Customers

• Send out by courier in the working day (Confirm by with our company)

• Customer can request to pick up atTaipa, usually the item will be arrived the next day. (Macau Only)

• Oxygen Concentrator will be depending on stock availability

 

Lease to Purchase CPAP/BiPAP Customer (Only available for customer who has Hong Kong and Macau address)

• Most customer will visit our shop to try and collect

• AMED can provide home visit for explaining the details of the products

• Usually we can set up in the same week

 

Oxygen Concentrator Monthly RentalCustomer (Only available for customer who has Hong Kong and Macau address)

• AMED staff will deliver the product

• Usually deliver in three working days

• Oxygen Concentrator will be depending on stock availability

It will be sent by courier on the second working day, and the courier fee and any taxes will be paid by the customer

• Sent by courier on the second working day

• Mainland customers need to add HKD 100 (calculated per item) for shipping, and any taxes will be paid by the customer

Shopping Terms and Conditions

Notice On Disclaimer

This website is provided by (“AMED”). The content on this website is for general reference only. AMED does its best to ensure that the content is accurate, but does not make any express or implied statements, representations, guarantees or guarantees regarding the accuracy, completeness or appropriateness of the content when used under any specific circumstances.

This website may also contain content provided by third parties or organizations, and AMED has no influence on such third parties or organizations and the content. Users may be redirected from this website (through hyperlinks or other means) to websites provided by third parties or organizations. AMED hereby expressly states that AMED does not approve or endorse the content provided by a third party or organization on this website or any other website linked to this website, and AMED is not responsible or liable for such content (regardless of How did these liabilities result).

AMED is not responsible for any loss or damage caused by or in relation to any content contained on this website. AMED reserves the right to use its absolute discretion at any time to omit, suspend or edit any content contained on this website without giving any reason or prior notice. It is the user’s responsibility to evaluate all the content contained in this website and assume all responsibilities for the use of such content.

When the product is shipped, the ownership of the product will be transferred to you. We are not responsible for the delivery delay of the goods due to customs policies or tariffs or flight delays, etc. The time of international mailing may also be extended by different factors. , Such as Christmas, Lunar New Year, Easter and other long holidays or strikes. Although AMED cannot guarantee that the delivery time will not be delayed, we will do our best to process and ship your order as soon as possible.

*Delivery time may be delayed due to repeated verification of credit card information between the AMED website and the bank.

*Please note: Due to the long time required for customs inspection in some regions or under certain circumstances, the delivery time of some orders may take a long time.

*If you encounter the above situation, please contact the relevant courier company to check the progress of the cargo delivery.

Shopping Terms 
Online customer must agree and accept the following order terms offered by A Medical Hong Kong Limited (hereinafter referred to as AMED) in order to enjoy the online ordering and delivery service. This term applies to Hong Kong and elsewhere.

Online Order
• Due to system processing limitation, the order may not be cancelled or changed after submission. AMED is not responsible for any problems caused by the computer system.
• Additional order placed even on the same day will be treated as a separate order with its own shipping and handling fee.
• AMED has the right to cancel the transaction even if the computer system displays the transaction has been completed. AMED reserves the final decision to the accept order or not.
• Please clearly enter your name, email address and telephone, and shipping address to ensure that orders can be processed correctly. AMED is not responsible for any loss suffered due to inaccurate information.
• If customer fails to complete payment via PayPal within 3 days of placing the order, the order will be cancelled automatically.
• While the product’s image shown on website are taken as real item, the images are subject to the impact on the environment, lighting, printing, resolution and photo portfolio by shooting and may have slightly difference among the actual product.
• If the product received is defective, please exchange within 7 working days by returning the product with with the delivery note and receipts to AMED stores for replacement. The order is deemed completed if no exchange is made within 7 working days.
• A majority of AMED goods are imported, AMED has put best efforts to ensure adequate supply of goods but from time to time there could be unintentional delays leading to lack of goods for sale.  If in the goods ordered are NOT available, AMED will refund for that good within one month.
• Product prices do NOT include the local customs or local sales taxes, which vary from country to country.
• All goods sold only are for personal use and not be used for any commercial purpose. AMED has the right to refuse orders which are suspected for commercial purposes.
• AMED reserves the right to unilaterally change the above and other terms related to the sale of goods without giving any prior notice. If customer does not agree the terms, they can terminate the online ordering service. Previous orders will not be affected.
• For local delivery orders, our company uses SF Express in Hong Kong and the HK Post office for overseas delivery. AMED, and therefore, your order, are bound by the terms and conditions of related 3rd party shipper. You may request to refer to these Terms and Conditions.  AMED is not responsible for the shipper’s performance or related misconduct.  Int the event that SF Express (or the supplier in some special case) or post office cannot contact you for delivery within a month, AMED could cancel your order and we would not refund to you.

Remarks for Overseas Order/Shipment: 
(1) When ordering from AMED you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. AMED has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.
(2) When you press “confirmed” to place your order, it means you agree to accept the responsibility for the import duties and/or tax, additional charge and Import Trade Declaration for custom clearance.
(3) Although delivery time for “Speedpost” shipping is faster, but many of our customers reported that their parcels sent by “Speedpost” shipping are usually being held by customs which delays the delivery. Please be reminded that AMED will not pay, nor be held responsible, for any customs and duties.
(4) If the items are rejected to be collected by customer and returned to AMED, customer should pay for the shipping charges (including send out & return shipment), handling charges and a re-stocking fee (15% of the order total price).  The balance will then be refunded back to customer.
NOTE: As import duties and/or taxes and any additional charges for custom clearance must comply with the laws and requirements of the country, we MUST provide the product value for the customs clearance. In addition, some of the countries requested to attach the product details with value outside the parcel, thus, we will NOT amend the product value in any circumstances .

Special Arrangement during 2019-nCoV: Actual dispatch time will depend on special circumstances at the time and AMED may not be able to provide notice for special delay.  Please contact [email protected] or WhatsApp 9853 6453 for enquiries.

*The above content is subject to the Chinese version

*AMED reserves the right to make the final decision

Last updated on May 2021

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