CPAP Maintenance and Repair
Main Device: 2 years of free maintenance* (labor and parts)
Humidifier: 1 year free maintenance* (labor and parts)
Cleaning and disinfecting device: 1 year free maintenance (labor and parts)
Free borrowing of CPAP of the same model or level during the maintenance period
Under Warranty
1) AMED will send the medical device to the original country for inspection and repair.
2) Repairing and freight cost are free (exclude man-made damage*)，same model or same grade of device can be borrowed (CPAP/BiPAP only) until the repairing is completed.
Out of Warranty
1) AMED will receive $800 inspection fee and provide estimate of repairing cost（Customer will be asked to pay the inspection fee after the estimate is agreed, no refund is applicable in this case)
2) AMED will send the medical device to the original country for inspection and repair.
3) Repairing and freight cost are responsible by customer. Same model or same grade of device can be borrowed (CPAP/BiPAP only) until the repairing is completed.)
Concentrator Maintenance and Repair
2 years free maintenance* (labor and parts)
On-site maintenance and cleaning and filter replacement services once every 2 years
Under Warranty
Our company will provide free inspection and maintenance for customers.
One-time door-to-door maintenance, cleaning and filter replacement services
In-store/phone/SMS support service
Opportunity protection service during maintenance period
Inspection, repair and loan services do not include shipping costs. Customers can also pay shipping fees to assist with delivery.
Out of Warranty
Our company requires a fee of HK$800 for inspection and quotation (excluding freight). (It will be collected after the customer accepts the preliminary quotation and agrees to the maintenance terms. The inspection and quotation fees are not refundable.)
Note:
(1) Please book for repairing, bring along the machine & receipt under the warranty period.
(2) Cause of man-made damage, self modification will consider breach the agreement, no warranty will be made under such conditions.
(3) Warranty does not include any repair and frieght cost of man-made damage, customer should bear their cost.
(4) Masks, tubes, filters or any accessories are not under warranty.
(5) Do not transfer or lend your CPAP machine to others, warranty is only applicable for the customer whose name marked on the receipt.
(6) Please consult with doctor before purchase the CPAP machine, A Medical do not have responsibility for any health issues
———- A Medical reserves the right to update on the above terms at any time ———-
After-sales Service
Free Device Borrowed for the period
2 years Free Maintenance
AMED® Member Discount
Day Time Support Service
Permanent Free Report Analysis
Customer Referral Rewards
Cleaning Your Accessories
(1) Wash the mask cushion daily
(2) Change the distilled water daily (if used)
(3) Wash the tube weekly
(4) Change filter regularly
Important for Cleaning
(1) Do you use bleach or washing powder to wash
(2) Avoid to put your accessories under the sun, please place in a cool environment for dry
(3) Do not put your accessories into washing machine
Tips: suggest to use CPAP Sanitizer for daily to eliminate 99.9% of CPAP bacteria and viruses.
