Regarding the safety of the CPAP released by Philips on June 14, 2021, Hong Kong Department of Health received news on June 16, 2021, please click here to view the details on the Philips website.
The following are the CPAP models that Philips recommends users to discontinue using (only shown the models those AMED has been sold in retail):
DreamStation first generation (Auto CPAP, Auto BiPAP and Auto BiPAP ST)
DreamStation Go Auto CPAP
As Philips is currently accepting customer registrations in the United States and Canada, we need to wait for further information before contacting relevant customers directly.
Affected customers, Philips’ announcement also mentioned that apart from discontinue using the above models, customers should work with their physician or Durable Medical Equipment (DME) provider to determine the most appropriate options for continued treatment.
If you have any questions about this, please email to [email protected]. Also specify the name of the user,the phone number registered when buying the machine, and the serial number on the bottom of the CPAP. We will response your email shortly.
AMED provides the following alternatives:
* Customers who would like to trade up with other models and brands of CPAP, you can click here to learn more or call on our hotline.
* At present, there is a shortage of other alternative brands or models in stock. AMED is waiting for new products to arrive in Hong Kong in late June. Customers are kindly requested to pre-order in advance. Please click here to whatsapp order immediately or visit our website to browse this CPAP alternative model and BiPAP alternative model.
* Monthly rental – temporarily uses other unaffected brands or models, please click here to understand or call our company’s hotline.
* If there is no alternative, you can add an external disposable Filter to continue to use, if necessary, you can check with our company.
Arrangements for the safety of Philips CPAP/BiPAP
To all CPAP/BiPAP users:
Regarding the safety of the CPAP released by Philips on June 14, 2021, Hong Kong Department of Health received news on June 16, 2021, please click here to view the details on the Philips website.
The following are the CPAP models that Philips recommends users to discontinue using (only shown the models those AMED has been sold in retail):
DreamStation first generation (Auto CPAP, Auto BiPAP and Auto BiPAP ST)
DreamStation Go Auto CPAP
As Philips is currently accepting customer registrations in the United States and Canada, we need to wait for further information before contacting relevant customers directly.
Affected customers, Philips’ announcement also mentioned that apart from discontinue using the above models, customers should work with their physician or Durable Medical Equipment (DME) provider to determine the most appropriate options for continued treatment.
If you have any questions about this, please email to [email protected]. Also specify the name of the user, the phone number registered when buying the machine, and the serial number on the bottom of the CPAP. We will response your email shortly.
AMED provides the following alternatives:
* Customers who would like to trade up with other models and brands of CPAP, you can click here to learn more or call on our hotline.
* At present, there is a shortage of other alternative brands or models in stock. AMED is waiting for new products to arrive in Hong Kong in late June. Customers are kindly requested to pre-order in advance. Please click here to whatsapp order immediately or visit our website to browse this CPAP alternative model and BiPAP alternative model.
* Monthly rental – temporarily uses other unaffected brands or models, please click here to understand or call our company’s hotline.
* If there is no alternative, you can add an external disposable Filter to continue to use, if necessary, you can check with our company.